Andrew's Blog

Random Thoughts of an ASP.Net Code Monkey

Black Screen And Mouse Pointer After Enabling Live Mesh Remote Connections

April 17, 2011 13:16 by Andrew Westgarth

Live Mesh is a fantastic product, on top of giving access and synchronisation services to 5GB of storage on SkyDrive, it provides the ability to open remote desktop connections to machines over the internet.  It is this connectivity gain which I have made most use of in the past, and unfortunately it has caused me no end of pain after a complete rebuild of my laptop, so much so I’ve had to disable remote connections.

About a month ago I rebuilt my laptop OS, something I do fairly regularly (well at least once a year) to make sure everything is running smoothly.  I have a Dell Latitude D820 (Intel Core 2 Duo, 4GB RAM and NVIDIA Quadro VS120M Display Adapter) and it has served me very well for more than 4 years.  However I noticed an issue recently with my laptop after rebuild whereby upon boot all I got after logging in was a black screen with a white mouse pointer!  I tried everything I could as this seemed to be quite a common occurrence when I’d searched for it, at first I thought it was a graphics driver issue so I uninstalled went back to basics and tried with each version of the drivers, still the same outcome. 

I was however able to remote desktop using Live Mesh to my machine and see the full desktop and interact fully, so it continued to baffle me. Well I had to flatten my hard drive for an unconnected reason.  So as I started to rebuild once again I tested each stage to check where the black screen issue appeared.  I noticed it happened after I installed Live Mesh and enabled remote connections, something I’ve done many times before but having been able to replicate the issue twice I believe there is another issue, maybe it is a combination of Windows 7 Ultimate 64bit SP1 and Live Mesh I’m not sure.  All I know is since I have disabled remote connections through Live Mesh the issue doesn’t exist on my laptop anymore.

So my final question is: has anyone else seen the same behaviour?  Have you had problems after enabling remote connections?  I’d like to hear from anyone else having this issue.  I’m trying to raise a bug on the relevant Connect element but have been unable to so far, I’ll update this post with the link when I have created it.

Comments (4) -

Pete Rodriguez

I've had the same problem on some of my computers and it's very frustrating because you can't use the physical machine in this state. The workaround was either to Remote Desktop or Live Mesh (ironic, eh?) to turn off remote connections.

Pete Rodriguez | June 2 2011 12:10


Yeap, same issue here, you guys also having nvidia gfx-cards? (Read some rumor it might be connected to those)

MIchael | September 17 2011 05:21

Andrew Westgarth

Hi Michael, yes I have an NVidia Quadro NVS 120M, hadn't heard about the driver issue angle, will have to investigate.

Andrew Westgarth | September 18 2011 02:54

Emad Hajjar

Hi, you can fix this problem by login to computer using teamviewer or any remote desktop and disable Live Mesh Remote Connections and every thing will be ok ...

Emad Hajjar | September 27 2011 07:36


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